Knives will be accepted for a return, in NEW AND UNUSED condition, up to 5 days from delivery date.
To start a return, you must first contact us at: firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost cannot be refunded.
15% restocking fee may apply (Our company has to pay extra credit card and merchant fees, shipping, and etc)
Clearance Sale Items (if applicable)
Sorry, Clearance Sales are final.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Carbon Knife Co
3264 Larimer St Unit B
Denver Colorado 80205
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.